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Terms and Conditions at istana 388

When you open an account with us, you're agreeing to a clear set of rules that protect both you and the platform.

Deposits clear in under a minuteWithdrawal verification within 24 hoursYour account, your control

Our Terms Cover Your Full Journey

istana 388 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply from the moment you register until your account is closed. They define what you can and cannot do on istana 388, how we process your payments through local rails like DANA, OVO, GoPay and QRIS, and the steps we take when something goes

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wrong. Your account remains yours to manage; you control your login, your deposits and your withdrawals. We enforce these terms consistently so every player on the platform operates under the same rules. If local law permits your access, these terms govern how we serve you. Any
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changes we make to these terms are published here first; if you disagree, you can close your account anytime. Disputes are handled through our support team; if we can't resolve it together, arbitration or mediation may apply where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Us About Terms Questions

Live Chat Open the chat bubble in the bottom right corner of your account dashboard. Our team responds during lobby hours, typically 08:00–23:00 daily. Ask any question about these terms, your account status, or payment holds.

Email Support Send your question to [email protected] with your account username and a clear description of your concern. We reply within 24 hours. Use email for detailed disputes, data requests, or account recovery.

In-Account Messages Navigate to your account settings, then Messages. You can send a message directly to the support team and track its status. Responses arrive within 2 hours during peak times.

SECURITY AND DATA

How We Protect You Under These Terms

Account Verification

When you register, we verify your identity using information you provide at sign-up. Withdrawals may require proof of identity, especially for amounts above one million Rupiah. This step prevents fraud and protects your account from unauthorized access.

Payment Encryption

All deposits and withdrawals move through encrypted channels. Your DANA, OVO, GoPay or QRIS transactions are secured with industry-standard SSL encryption. We never store your payment method details in plain text on our servers.

Data Retention

We keep your account data and transaction history for seven years after your account closes, unless local law requires longer. You can request a copy of your data anytime through the Data Request form in your account settings.

Cookies and Tracking

Our platform uses cookies to remember your login state, track your lobby preferences, and measure site performance. You can manage cookie settings in your browser. Essential cookies cannot be disabled without breaking account access.

Dispute Resolution

If you believe a transaction is wrong or an account balance is incorrect, file a dispute through your Account menu. We investigate within 5 business days and respond with our findings. You have the right to escalate to local authorities where law permits.

Account Closure

You can close your account anytime through Settings > Account > Close Account. Your remaining balance is refunded to the payment method you used to deposit. Closed accounts cannot be reactivated; you must create a new one.

Terms & Conditions – Answers to Your Questions

We may suspend your account immediately if we detect violations like account sharing, collusion on games, or payment fraud. You'll receive a notice with the reason and a chance to respond. Serious breaches can result in permanent closure and forfeiture of your account balance.

No. Each player is allowed one active account. If we discover you're running multiple accounts, we'll merge them and may apply account restrictions. Use the same email and phone number every time you sign in.

Withdrawals go back to the payment method you used to deposit. If you deposited via DANA, your withdrawal returns to DANA. Amounts must meet our minimum threshold, usually 50,000 Rupiah. Processing takes 24 hours on business days.

Go to Account Settings > Privacy & Data > Request My Data. We'll email you a copy of your name, email, phone, account history and all transactions within 14 days. This is your legal right under data protection laws.

Choose Settings > Account Management > Close Account. Your remaining balance is refunded within 24 hours. You cannot reactivate a closed account; a new account must be created if you want to return later.

Yes. These terms apply to all players where local law permits access. Payment methods accepted may vary by region, but account rules, withdrawal timelines and dispute handling remain consistent across Indonesia.

Your account remains open and all funds are safe. We do not close inactive accounts or charge inactivity fees. However, we may send email reminders if your account shows no activity for 180 days.

Terms and Conditions at istana 388

How to Reach Us About Terms Questions

How We Protect You Under These Terms

Account Verification

Payment Encryption

Data Retention

Cookies and Tracking

Dispute Resolution

Account Closure

Terms & Conditions – Answers to Your Questions

01 What happens if I break the terms?

02 Can I have more than one account?

03 What are the rules for withdrawals?

04 How do I request my personal data?

05 What if I want to close my account permanently?

06 Are these terms the same for players in Bandung and Medan?

07 What happens to my account if I don't log in?

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