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How We Protect Your Privacy at istana 388

When you open an account with us, your personal information stays secure and private.

Data encrypted on depositPayment info never sharedAccount access you control

What Information We Collect and Why

istana 388 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register your istana 388 account, we collect your name, email, phone number and payment details so we can process your deposits via DANA, OVO, GoPay and QRIS, verify your identity and send you account updates. We also record which games you open, how long

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you play, and your withdrawal requests — this helps us spot fraud and keep your wallet safe. Your device type and IP address are logged so we can spot unusual access attempts and protect you from unauthorised logins. Where local law permits, we may retain this
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data for audit and dispute resolution. You can request access to your stored information or ask us to correct any errors through your account settings or by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send privacy questions to our team at any time. We reply within 24 hours on weekdays. Your email is logged and tracked so we can follow up on every request you make.

Live Chat Chat with a support agent directly from your account dashboard. Available during our core hours: 08:00–23:00 Indonesia time, Monday to Sunday. Start a conversation instantly from the lobby.

Account Settings Update your privacy preferences, phone number and email address in your profile section. Changes take effect immediately. Request data export or deletion from the same menu.

SECURITY PRACTICES

How We Keep Your Account and Payment Data Safe

Encrypted Deposits

When you fund your account with DANA, OVO, GoPay or QRIS, your payment details travel through encrypted channels. We never store full payment numbers — only a token reference so we can link future transactions to your wallet.

Withdrawal Verification

Before we release your winnings, we confirm your identity and match your withdrawal address to the payment method on file. This takes 1–3 minutes. If something looks unusual, we call or email you to verify.

Session & Cookie Policy

We use cookies to keep you logged in and remember your game preferences. You can clear cookies from your browser settings or ask us to disable them. Session data expires after 30 minutes of inactivity for security.

Device Recognition

Your account logs the device type, browser and location of every login. If you see an unfamiliar device in your login history, change your password immediately and contact support. We can lock your account within minutes.

Data Retention

We keep your account history and transaction logs for seven years to comply with financial audit rules. Older records are archived and encrypted. You can request deletion of non-essential data by contacting support.

Third-Party Integrations

We share your payment info only with DANA, OVO, GoPay and QRIS processors and our fraud-prevention partner. No marketing data is sold. We review these partnerships annually and update this policy if they change.

Privacy and Your istana 388 Account

Yes. Go to your account settings, select 'Close Account' and we'll deactivate your profile. Historical transaction records stay on file for seven years as required by financial law, but your personal name and payment details are marked as deleted within 30 days.

We retain your game logs, bet history and withdrawal records for seven years. This helps us resolve disputes and comply with audit rules. After seven years, records are archived in an encrypted vault. You can request a full data export from your account any time.

Your account is locked instantly if we detect multiple failed login attempts. Email our support team with your registered email address and we'll verify your identity by asking for details only you know. We reset your password and send a new login link within two hours during business hours.

Only you and our compliance team can view your transaction history. Your payment partner — DANA, OVO, GoPay or QRIS — sees the transaction on their end too. We never share your game activity or account balance with anyone outside istana 388.

No. We do not sell your personal information to third parties for marketing. We use your email only to send account alerts, withdrawal confirmations and support replies. You can opt out of promotional emails in your settings.

Change your password immediately and contact our support team via live chat or email. We'll review your login history, freeze suspicious transactions and investigate within 24 hours. If fraud is confirmed, we restore your balance and help you secure your account.

Open your account settings and select 'Export My Data'. We'll compile your profile, transaction history, game logs and communication records into a file. Download it within 72 hours or we'll email it to your registered address if you prefer.

How We Protect Your Privacy at istana 388

Contact Us About Your Privacy

How We Keep Your Account and Payment Data Safe

Encrypted Deposits

Withdrawal Verification

Session & Cookie Policy

Device Recognition

Data Retention

Third-Party Integrations

Privacy and Your istana 388 Account

01 Can I delete my account and all my data?

02 How long does istana 388 store my game history?

03 What happens if I lose my phone or forget my password?

04 Who can see my deposit and withdrawal history?

05 Does istana 388 sell my data to marketers?

06 What if I notice suspicious activity on my account?

07 How do I request a copy of all my personal data?

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